Question 1

Cancellation Policy

Accepted Answer

If you are unable to keep an appointment, please cancel as soon as possible by leaving a voicemail, sending an email, or contacting through spruce. You will be charged the full fee for the scheduled service(s) unless you cancel 24 hours in advance (not including weekends or holidays). If you have a credit card on file, it will be charged for missed appointments or appointments cancelled outside of the cancelation window. Exceptions to the missed appointment fee will be made for weather emergencies. If you are late for your appointment, you will be seen for the remaining appointment time and will be charged the full appointment fee.

A Late Cancellation Fee will be charged if the client (or client’s representative): 
·   Cancels the appointment less than 24 hours prior to appointment time; or 
·   Fails to show up for a scheduled appointment; or 
·   Arrives for their scheduled appointment with 30 minutes or less remaining in their scheduled time   
    slot

Question 2

Client Rights

Accepted Answer

●  Right to Treatment – You have the right to ethical treatment without discrimination regarding race, ethnicity, gender identity, sexual orientation, religion, disability status, age, or any other protected category. 
●  Right to Confidentiality – You have the right to have your health care information protected.  If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.  I will agree to such unless a law requires us to share that information.
●  Right to Request Restrictions – You have the right to request restrictions on certain uses and disclosures of protected health information about you.  However, I am not required to agree to a restriction you request.
●  Right to Receive Confidential Communications by Alternative Means and at Alternative Locations – You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations.
●  Right to Inspect and Copy – You have the right to inspect or obtain a copy (or both) of PHI.  Records must be requested in writing and release of information must be completed.  Please make your request well in advance and allow 2 weeks to receive the copies.  If I refuse your request for access to your records, you have a right of review, which I will discuss with you upon request.
●  Right to Amend – If you believe the information in your records is incorrect and/or missing important information, you can ask us to make certain changes, also known as amending, to your health information.  You have to make this request in writing.  You must tell us the reasons you want to make these changes, and I will decide if it is and if I refuse to do so, I will tell you why within 60 days. 
●  Right to a Copy of This Notice – If you received the paperwork electronically, you have a copy in your email.  If you completed this paperwork in the office at your first session a copy will be provided to you per your request or at any time.
●  Right to an Accounting – You generally have the right to receive an accounting of disclosures of PHI regarding you.  On your request, I will discuss with you the details of the accounting process.
●  Right to Choose Someone to Act for You – If someone is your legal guardian, that person can exercise your rights and make choices about your health information; I will make sure the person has this authority and can act for you before I take any action. 
●  Right to Choose – You have the right to decide not to receive services with me.  If you wish, I will provide you with names of other qualified professionals. 
●  Right to Terminate – You have the right to terminate therapeutic services with me at any time without any legal or financial obligations other than those already accrued.  I ask that you discuss your decision with me in session before terminating or at least contact me by phone letting me know you are terminating services.
●  Right to Release Information with Written Consent – With your written consent, any part of your record can be released to any person or agency you designate.  Together, we will discuss whether or not I think releasing the information in question to that person or agency might be harmful to you.
Therapist’s Duties:

• I am required by law to maintain the privacy of PHI and to provide you with a notice of my legal duties and privacy practices with respect to PHI.  I reserve the right to change the privacy policies and practices described in this notice.  Unless I notify you of such changes, however, I am required to abide by the terms currently in effect.  If I revise my policies and procedures, I will provide you with a revised notice in office during our session.

COMPLAINTS
If you are concerned that I have violated your privacy rights, or you disagree with a decision I made about access to your records, you may contact me, the State of NC Department of Health, or the Secretary of the U.S. Department of Health and Human Services.

Question 3

HIPAA

Accepted Answer

LIMITS ON CONFIDENTIALITY
The law protects the privacy of all communication between a patient and a therapist.  In most situations, I can only release information about your treatment to others if you sign a written authorization form that meets certain legal requirements imposed by HIPAA.  There are some situations where I am permitted or required to disclose information without either your consent or authorization. If such a situation arises, I will limit my disclosure to what is necessary.  Reasons I may have to release your information without authorization:

• If you are involved in a court proceeding and a request is made for information concerning your diagnosis and treatment, such information is protected by the psychologist-patient privilege law.  I cannot provide any information without your (or your legal representative's) written authorization, or a court order, or if I receive a subpoena of which you have been properly notified and you have failed to inform me that you oppose the subpoena.  If you are involved in or contemplating litigation, you should consult with an attorney to determine whether a court would be likely to order me to disclose information.
 • If a government agency is requesting the information for health oversight activities, within its appropriate legal authority, I may be required to provide it for them.
 • If a patient files a complaint or lawsuit against me, I may disclose relevant information regarding that patient in order to defend myself.
 • If a patient files a worker's compensation claim, and I am providing necessary treatment related to that claim, I must, upon appropriate request, submit treatment reports to the appropriate parties, including the patient's employer, the insurance carrier or an authorized qualified rehabilitation provider.
 • I may disclose the minimum necessary health information to my business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services.  My business associates sign agreements to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

There are some situations in which I am legally obligated to take actions, which I believe are necessary to attempt to protect others from harm, and I may have to reveal some information about a patient's treatment:

• If I know, or have reason to suspect, that a child under 18 has been abused, abandoned, or neglected by a parent, legal custodian, caregiver, or any other person responsible for the child's welfare, the law requires that I file a report with the NC Abuse Hotline.  Once such a report is filed, I may be required to provide additional information.
 • If I know or have reasonable cause to suspect that a vulnerable adult has been abused, neglected, or exploited, the law requires that I file a report with the NC Abuse Hotline.  Once such a report is filed, I may be required to provide additional information.
 • If I believe that there is a clear and immediate probability of physical harm to the patient, to other individuals, or to society, I may be required to disclose information to take protective action, including communicating the information to the potential victim, and/or appropriate family member, and/or the police or to seek hospitalization of the patient.

Use and Disclosure of Protected Health Information:
●  For Treatment – I use and disclose your health information internally in the course of your treatment.  If I wish to provide information outside of our practice for your treatment by another health care provider, I will have you sign an authorization for release of information.  Furthermore, an authorization is required for most uses and disclosures of psychotherapy notes.
●  For Payment – I may use and disclose your health information to obtain payment for services provided to you as delineated in the Therapy Agreement.
●  For Operations – I may use and disclose your health information as part of our internal operations.  For example, this could mean a review of records to assure quality.  I may also use your information to tell you about services, educational activities, and programs that I feel might be of interest to you.

Question 4

Good Faith Estimate

Accepted Answer

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises (http://www.cms.gov/nosurprises)or call 800-985-3059.

Question 5

Technology Assisted Counseling (TAC)

Accepted Answer

The benefits to TAC counseling are:

1. The ability to expand your choice of service provider. 
2. More convenient counseling options including location, time, no driving, etc. 
3. Reduces the overall cost and time of therapy due to not having to drive to and from an office. 
4. Ability to have real time monitoring and reduces the wait time for scheduling office appointments. 
5. Increased availability of services to homebound clients. clients with limited mobility, and clients without convenient transportation options.

It is important to note that there are limitations to TAC counseling that can affect the quality of the session(s). These limitations include but are not limited to the following:

1. I cannot see you, your body language, or your non-verbal reactions to what we are discussing. 
2. Due to technology limitations I may not hear all of what you are saying and may need to ask you to repeat things.
3. Technology might fail before or during the TAC counseling session. 
4. Although every effort is made to reduce confidentiality breaches, breaches may occur for various reasons.  
5. To reduce the effect of these limitations, I may ask you to describe how you are feeling, thinking, and/or acting in more detail than I would during a face-to-face session. You may also feel that you need to describe your feelings, thoughts, and/or actions in more detail than you would during a face-to-face session.

Question 6

How to File a Complaint

Accepted Answer

It is my intention to fully abide by all the rules of the American Counseling Association (ACA) and by those of the North Carolina Board of Licensed Professional Counselors. Problems can arise in our relationship, just as in any other relationship. If you are not satisfied with any area of our work, please raise your concerns with me at once. Our work together will be slower and harder if your concerns with me are not worked out. I will make every effort to hear any complaints you have and to seek solutions to them. If you feel that I (or any other therapist) have treated you unfairly or have even broken a professional rule, please tell me. You can also contact the North Carolina Board of Licensed Clinical Mental Health Counselors at 336-217-6007 and speak to the chairperson of the ethics committee. He or she can help clarify your concerns or tell you how to file a complaint. You may also mail your concerns to the board at the following address: North Carolina Board of Licensed Clinical Mental Health Counselors, PO Box 77819, Greensboro, NC 27403.  My LCMHC license number is 7783 and my NCC license number is 244998.

Fees

Complimentary Consultation

Initial Assessment
$265

Individual Sessions
$200

Parent Sessions
$200

Gentle Changes.
Bold Results.

Fees

Complimentary Consultation

Initial Assessment $265

Individual Sessions $200

Parent Sessions $200

Gentle Changes. Bold Results.

Initial Assessment
$265

Individual Sessions
$200

Parent Sessions
$200

Gentle Changes.
Bold Results.