Question 1

Do you accept Insurance?

Accepted Answer

We are an out of network provider for all insurance plans. We do not accept payment directly from any insurance company. Clients/guardians are responsible for all fees associated with treatment at time of appointment. Superbills can be found on Therapyzen so that you may submit a claim to your insurance for reimbursement and take advantage of any out of network benefits.

Question 2

Do I need therapy if I see a Psychiatrist?

Accepted Answer

Therapy is often used in conjunction with psychiatry. Some clients may achieve the desired results with medication alone. Other times, clients find it most beneficial to add therapy to their treatment regimen. Combining psychiatric care with talk therapy can greatly to assist you in receiving the results you desire.

Question 3

How will informed consent work for my child if I am divorced?

Accepted Answer

If you share legal custody and your divorce decree requires that you inform the other parent of health appointments, please note that mental health services falls under this, and you may be in violation of a court order if you fail to inform the other parent.

To provide consent for treatment for your child you must either have sole legal custody OR have shared legal custody. If you have no legal custody you cannot provide consent for treatment. By scheduling an appointment for a child, you are stating that you have the legal right to consent for the child.

Question 4

How many sessions will I need?

Accepted Answer

The duration of therapy depends largely on the nature of your concern and how available you are to engage in sessions. We will discuss the best option and possible duration of treatment during the initial assessment.

Question 5

What if I don't live in North Carolina?

Accepted Answer

We are proud to offer services to individuals in North Carolina, South Carolina, Florida, Pennsylvania, and Virginia. Clients are not required to be residents of these states; however, they must be physically located in one of these five states during the appointment.

Question 6

Cancelation Policy

Accepted Answer

If you are unable to keep an appointment, please cancel as soon as possible by leaving a voicemail, sending an email, or contacting through spruce. You will be charged the full fee for the scheduled service(s) unless you cancel 24 hours in advance (not including weekends or holidays). If you have a credit card on file, it will be charged for missed appointments or appointments cancelled outside of the cancelation window. Exceptions to the missed appointment fee will be made for weather emergencies. If you are late for your appointment, you will be seen for the remaining appointment time and will be charged the full appointment fee.

A Late Cancellation Fee will be charged if the client (or client’s representative): 
·   Cancels the appointment less than 24 hours prior to appointment time; or 
·   Fails to show up for a scheduled appointment; or 
·   Arrives for their scheduled appointment with 30 minutes or less remaining in their scheduled time   
    slot

Gentle Changes. Bold Results.

Gentle Changes.
Bold Results.